1. Overview

SkillSafar offers a Free plan plus paid Pro (monthly) and Max (yearly) subscriptions. Free access does not involve payment and is not eligible for refunds. This policy applies only to paid subscriptions purchased directly through SkillSafar.

By completing a purchase, you acknowledge that you have read this Refund Policy together with our Terms & Conditions.

2. Refund Eligibility Window

You may request a refund within seven (7) days of your successful payment date. After this window closes, the purchase is non-refundable except where required by applicable law.

• Pro (monthly): request within 7 days of the charged billing period
• Max (yearly): request within 7 days of the yearly charge
• Requests must be sent to our support email with your account email and payment reference

3. Conditions for Approval

Refunds are reviewed case by case. To stay eligible within the 7-day window, the following conditions generally apply:

• Payment for the subscription period must be completed successfully
• Significant paid features should not already be heavily used (for example extensive Pro/Max roadmap access, certificate downloads, or mentorship sessions)
• The account must not show abuse, chargeback fraud, or Terms violations
• Promo-code discounts already applied are not separately refundable as cash

4. Non-Refundable Situations

• Requests submitted after the 7-day window
• Free plan usage or complimentary promotions with no payment
• Partial refunds for unused days after substantial use of paid benefits
• Purchases made through unauthorized third parties
• Accounts suspended or terminated for policy violations

5. Cancellation vs Refund

You may cancel auto-renewal at any time from your account settings (or by contacting support). Cancellation stops future charges but does not automatically refund the current paid period. Access to paid features typically continues until the end of the billing period already paid for.

6. How to Request a Refund

Email skillsafar@gmail.com with:

• Subject line: Refund Request – SkillSafar
• Registered account email
• Plan name (Pro or Max) and approximate purchase date
• Payment method / transaction ID if available
• Brief reason for the refund request

7. Processing Timeline

After we verify your request, approved refunds are typically processed within fourteen to twenty-one (14–21) business days. Funds return to the original payment method; exact timing depends on your bank or payment provider (bKash, cards, etc.).

8. Chargebacks

Please contact us before initiating a chargeback with your bank. Unwarranted chargebacks may lead to account suspension while we investigate. We will work with you in good faith to resolve billing issues.

9. Policy Updates

We may update this Refund Policy from time to time. The version posted on this page with the latest revision date applies to purchases made after that date.